Google has a policy for Prohibited and Restricted Content that applies to reviews. Two relevant guidelines here that may impact Google reviews going missing are 1) Prohibited and Restricted Content and 2) Format-Specific Criteria for text reviews and captions. When it comes to reviews, Google has strict policies that cover customer reviews on their platform. If this happens to you, why is it that your Google reviews are not showing up? The culprit might have to do with the Google Review Policy. According to online review statistics, potential customers read more than ten reviews on average before they decide on a local business.īut what good are reviews if they go missing on Google? Imagine the feeling of receiving a five-star review that raves about your amazing customer service only for it to disappear.

They show your reputation, help you rank on the “Local 3-Pack” and improve the performance of Local Services Google Ads.Īnd Google reviews also help you close deals. It’s vital not to understate the importance of customer reviews. Why Customer Reviews Are Important for Small Business

We will also explain the steps you need to follow if your Google reviews aren't showing up. In this article, we will talk about Google’s review policy and overview some common reasons why Google reviews might not show up correctly.īut first, let’s highlight why reviews are important for small businesses so you can understand why it’s essential to reclaim your missing reviews on Google from customers. So why is your Google business review not showing up? And what can you do about it to recover positive reviews about your business, improve your rating and increase your revenue? You work for those hard-earned reviews and your company deserves the recognition. When you want to display Google reviews but they're not showing up for your business, it can be incredibly frustrating. Google reviews are vital to the success of your company’s marketing strategy.Įspecially if you operate a local service business, getting more Google reviews is a lifeline for greater visibility online to help win you more sales.īut what happens when your Google business reviews don’t show up? Maybe one of your five-star Google reviews disappeared or went missing and your star rating goes down. Learn why your Google Business Reviews are not showing up and how to fix it

Google review not showing up